Reliance Jio announced a network-level AI agent that activates during calls when users say the keyword "Hey Jio," available to every Jio customer in all Indian languages, the company revealed at its recent annual general meeting. The AI agent can join calls with user consent to transcribe, summarise, and list action items, as well as identify up to eight speakers in conference calls, according to Akash Ambani, Managing Director of Jio Platforms (medianama.com).
Akash Ambani demonstrated the AI agent’s capabilities, highlighting that it requires no app download or number addition. Once triggered, the AI can perform tasks discussed on the call such as ordering food, booking cabs, reserving tables, or scheduling meetings. The agent operates only with user consent during the call, ensuring it joins for as long as the user desires (medianama.com).
This AI agent represents a significant step in integrating artificial intelligence directly into telecom networks, differentiating Jio from other service providers who rely on device-level AI assistants. The ability to process multi-speaker calls and automate tasks could improve productivity and user experience. However, questions remain about privacy and whether the AI continuously processes audio or only activates after detecting the keyword (medianama.com).
Jio’s AI agent was showcased between 38:00 and 41:00 minutes in the company’s AGM video, providing a live demonstration of its functions. The rollout will impact millions of Jio users across India, marking a notable advancement in telecom-based AI services (medianama.com).